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Homelessness: Homelessness services - housing outcomes

Homelessness services - housing outcomes

People experiencing either homelessness or situations placing them at risk of homelessness seek assistance through specialist homelessness services (SHS). The SHS Collection (SHSC) began in 2011–12 and includes data on specific key client groups, housing outcomes, and service provision.

The pathway towards stable housing for some clients can involve a number of steps along the way. The diagram compares the housing situation of SHS clients at the start of support with their situation at the end of support. Clients starting in one of six housing situations may end up in any of six housing end situations, or their housing situation at the end of support may be unknown. Hover over the start/end or transition line in the visualisation to see the number of clients as their housing situation transitions. For example, nationally, 16,131 clients (9.2%) were rough sleeping at the start of support in 2019–20; 9,816 clients (5.6%) were rough sleeping at the end of support, of which 7,276 clients ended support in the same housing situation they started in (rough sleeping). Data is limited to those clients with a closed support period during the financial year, that is, they were not in ongoing support at the end of the financial period.

SHSC data are also used in the following dashboard menu option: Homelessness services - client characteristics.

See AIHW Specialist homelessness services annual report 2019–20 ( for in-depth commentary and analysis, and important data quality information. Source reference Specialist homelessness services 2019–20 data tables, table CLIENTS.30.